Below Frequently Asked Questions are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@girlee.co.uk.
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- Pre Sale
- Pricing & Orders
- Shipping & Delivery
- Returns & Support
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
Pre Sale
Q: What kind of jewelry does Girlee sell?
We sell affordable, trendy jewelry made just for girls — including bracelets, necklaces, rings, bangles, and earrings. New styles drop regularly, so there's always something fresh to love!
Q: Are the sizes adjustable?
Many of our rings and bracelets are adjustable or come in multiple sizes. Check each product page for details.
Q: Is Girlee jewelry safe for sensitive skin?
Yes! We aim to use skin-friendly, quality materials. If you have very sensitive skin, check the product description or reach out to us before ordering — we're happy to help.
Q: Will the jewellry tarnish or fade?
No, All Girlee items are Tarnish Free and Water Proof. With proper care, your Girlee pieces will stay cute for a long time.
Pricing & Orders
Q: How affordable is Girlee jewelry?
Super affordable! Our goal is to make cute jewelry accessible to every girl — most pieces are priced so you can treat yourself without guilt.
Q: How do I place an order?
You can order directly through our website Just pick your favorites, confirm your details, and we'll handle the rest.
Q: Can I cancel or change my order?
If your order hasn't shipped yet, just message us ASAP and we'll do our best to help. Once it's shipped, we can't make changes.
Shipping & Delivery
Q: Do you ship worldwide?
Yes! We ship worldwide
Q: How long does delivery take?
Orders are usually processed within 1 business days, and delivery takes about 2–3 days depending on your location.
Q: How much does shipping cost?
Shipping is calculated at checkout. Bonus: we offer free shipping on orders over £25 on UK orders
Returns & Support
Q: What if my jewellery arrives damaged or wrong?
Oh no — we're so sorry! Just contact us within 5 days of receiving your order with a photo, and we'll make it right with a replacement or refund.
Q: Can I return or exchange my order?
For hygiene reasons, earrings can't be returned. Other items may be eligible for exchange within 15 days if unused and in original packaging. Message us and we'll guide you.
Q: How can I contact Girlee?
📩 Email: info@girlee.co.uk
📱 Instagram DM: Girlee.uk
⏰ Response time: within 24 hours
📱 Instagram DM: Girlee.uk
⏰ Response time: within 24 hours
